Warranty

1. Warranty Period

Totem Vaporizer comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser.

 

2. Warranty Coverage

LWP Namaste JV ltd only warrants Totem against defects in materials and workmanship under normal use for 1 year from date of retail purchase from www.totemvaporizer.com and from authorized Totem retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Warranty does not apply should you purchase through a 3rd party reseller

 

 

3. In the Event of a Claim

If a valid claim under this Limited Warranty is received within the 1 year warranty period, LWP Namaste JV ltd will, at its discretion, either: (1) Repair the defect; or (2) Exchange the device for a new one.

Except as stated herein, LWP Namaste JV ltd makes no other express warranty.

 

4. What is NOT Covered by the Warranty?

1. Any Totem products, any Totem products other than the Totem device and any device accessories or attachments;

2. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

3. Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);

4. Damage caused by operating the device outside the permitted or intended use as described by LWP Namaste JV ltd in the device documentation;

5. Damage caused by concentrates, the concentrate adapter, or waxes;

6. A device or part that has been modified to alter functionality or capability;

7. Damage to the device (1) attributable to accessories or attachments not authorized or recommended by LWP Namaste JV ltd or (2) attributable to accessories or attachments authorized or recommended by LWP Namaste JV ltd but where usage thereof was outside of normal or recommended use;

8. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;

9. Any device where the serial number has been tampered with, erased or obscured or is not genuine; and

10. Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact Totem Customer Care for more information on battery degradation. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.

5. How to Arrange your Warranty Service

To obtain service under this Limited Warranty, the original purchaser must do the following:

1. Review this LWP Namaste JV ltd 1 year Limited Warranty to confirm that the device is warranted hereunder.

2. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.

3. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.

4. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to LWP Namaste JV ltd at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.

5. TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR TOTEM TO LWP Namaste JV ltd, first contact Totem Customer Care by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. A Totem Customer Care representative will contact you by phone. If Totem Customer Care cannot trouble shoot the issue over the phone, authorization to return the device to LWP Namaste JV ltd will be provided. LWP Namaste JV ltd RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.

 

 

Exclusions and Limitations

The Limited Warranty applies only to products manufactured by LWP Namaste JV ltd, Inc. that can be identified by the Totem trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized a Totem distributor.

The Limited Warranty does not apply to any non-Totem products.

This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by Totem; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic (e) Damage to the device (1) attributable to accessories or attachments not authorized or recommended by LWP Namaste JV ltd or (2) attributable to accessories or attachments authorized or recommended by LWP Namaste JV ltd but where usage thereof was outside of normal or recommended use; (f) Any device where the serial number has been tampered with, erased or obscured or is not genuine; and (g) Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);

Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. Totem warranties only apply to devices purchased at any authorized retailer serviced by an authorized Totem distributor. For questions regarding authorized retailers, please contact us.

Intentionally opening up or disassembling your device in any way will void your warranty.

Disclaimers

In no event shall LWP Namaste JV ltd be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.

ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.

SOME STATES AND/OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.

LWP Namaste JV ltd neither makes or assumes and does not authorize any other person, including any Totem authorized retailer, to make or assume any obligation or liability in connection with any of its devices other than as covered by this Limited Warranty.

Return Policy

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on www.totemvaporizer.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by LWP Namaste JV ltd.